Terms and Returns

We want you to be 100% happy with your purchase. We understand that returns/exchanges may be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase, please allow us to assist you with your order. If you wish to make a return or exchange, please contact us to request a resolution before sending back your items.

*You may return most new, unopened items sold and fulfilled by JarrettAndJennie.com within 30 days of delivery for a full refund.

*Purchases made through third party sellers are subject to the return terms and conditions of the third party only.

*If you would like to exchange an item for another, you can exchange for a different size or color. After notifying us of your request, ship your item back to us with a request for a new size or color.

  • No Returns or Exchanges After 30 Days from Purchase.
  • All Sales Are Final Outside of the U.S.
  • Ebooks are not eligible for returns or exchanges.
  • We do not accept items to be exchanged that were already previously exchanged.
  • The buyer is responsible for all return shipping costs.
  • Apparel returns must be unused/unworn with original tags.

For authorized returns, most refunds are issued in 3-5 days after we receive and process your returned item, but may take up to 2-3 weeks for a full refund.